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Frequently Asked Questions

 

Q: Can I just order individual pieces instead of the mandatory package?

A: All clubs require their players to have all pieces that are provided in your mandatory package. Individual pieces are available for purchase in case items are lost, no longer fit or if you feel an extra would be handy.

 

Q: Where do I enter my number for my mandatory package uniform?

A: No need to enter your number! We receive all number and roster information directly from your club to ensure accuracy and avoid duplicate numbers. If you have a question or are looking to change your uniform number, we suggest you contact your coach or team administrator.

 

Q: Can I provide you with my uniform number?

A: Unfortunately, we cannot print any numbers without club confirmation. This is to ensure accuracy and avoid duplicate numbers.

 

Q: My player is not showing up when I enter my email.

A: First, make sure you are using the same email that you used when registering with your club. If your child still is not showing up, we have not yet received roster information (team, jersey number, etc) for your child. Feel free to add your child and complete your order, but please note, we will not be able to complete your order until your club provides us with roster information.

 

Q: I already registered for fall soccer at my club – how do I get my uniform?

A: Once club registration is complete, you can purchase the player’s uniform package from us during our registration period. To place the order, select CLUBS from our home page menu, find your club, and you will be guided through the ordering process.

 

Q: I’m trying to order the uniform package, but when I enter my email on the website, my player is not showing up.

A: So long as you’ve completed your club registration (you’ve accepted the team placement, filled out required paperwork, etc.) it’s not a problem. When placing the order on our website, after choosing your club, be sure to use the same email you used when registering with your club. If your player’s name is still not showing up, that means we have not yet received roster information (team, jersey number, etc.) for your child. Feel free to add your child and complete your order. Please note, we will not be able to complete your order until your club provides us with roster information.

 

Q: Where can we go to try on uniforms?

A: You should go to our Schaumburg store for uniform fittings. Schaumburg is our club team headquarters and has samples available for every club and every age group, so you can be sure you’re ordering the right size. While fittings are only available at the Schaumburg location, families can request to pick up their uniform package at any of our three stores, Schaumburg, Glen Ellyn, and Naperville.

 

Q: Is there a sizing chart available?

A: Sizing guides are available via the link on your club’s uniform page. Whenever possible, we recommend trying on uniform pieces to ensure proper sizing. Sample sizes are available for players to try on at our location in Schaumburg, which is our club team headquarters. Some samples may also be available at your club office, but we suggest you call them first to confirm.

 

Q: Can I pick the player number?

A: Your club is responsible for assigning player numbers. Once you have registered your player with the club, the club will provide us with a roster that includes player number assignments for each team. Any requests for a specific player number must be directed to the club.

 

Q: Where do I enter the player number for my uniform package?

A: You do not need to enter the player number. We receive all number and roster information directly from your club to ensure accuracy and avoid duplicate numbers. If you have a question or would like to change your uniform number, we suggest you contact your coach or team administrator.

 

Q: Do you have a sizing chart available?

A: We have found from experience that all uniform pieces run differently even within the same brand. Because of this, we HIGHLY recommend that each player try on samples to ensure proper sizing. We have sample sizes available to try on at our Schaumburg location and some samples may be available at your club office (please call ahead for confirmation).
 

Q: What is a registration and why is the timing different?

A: Registrations allow us to give you and your club the best possible price on your uniform package by buying in bulk. During a registration (generally during the Spring/Summer for the following soccer year), we collect all uniform and spiritwear orders up until a pre-determined cut-off date. After the cut-off date, we process all the orders together and delivery them (either by group pick up, individual pick up or shipping) at the same time.

 

Q: I missed my registration cut off. What now?

A: Please place your order as soon as possible. After all registration orders have been processed, we will process all late orders in the order that they were received.

 

Q: I don’t know the player number – can I still order the uniform?

A: Yes, you should go head and place the order. The club will provide the uniform number.

 

Q: I don’t know my player’s number yet but would like to add it to my spiritwear. What do I do?

A: Please enter “TBD” in the number field. That way, when we receive your number information from your organization, we will add it to your items accordingly.

 

Q: Can I just order individual pieces instead of the mandatory package?

A: We recommend you purchase the entire package because your club will require players to have every item that’s included. Most pieces are available for individual purchase in case items are lost, no longer fit or if you feel an extra would be handy.

 

Q: I missed my club’s uniform registration deadline; can we still order a uniform for fall soccer?

A: Yes. Please complete your order as soon as possible. All orders placed after the specified deadline will be processed in the order they were received and delivered after the group registration delivery date.

 

Q: Why do I have to order a uniform in June when games don’t start until August?

A: We are committed to doing all we can to make sure each player has a uniform in time for their first game. Given the volume of orders placed for fall soccer, the specified deadline allows us to get the best price by ordering in bulk and allows enough time for us to process the orders before the season begins. Processing includes customizing each uniform with the club logo, player number and in some instances, player name, as directed by each club. We understand that for a variety of reasons, a family may need to place an order after the specified deadline. We will do our best to accommodate every customer no matter when we receive the order. If everyone who can order by the deadline, does so, it increases our ability to deliver uniform packages to every player before the season starts.

 

Q: What is uniform registration and why is the timing different?

A: Given the volume of uniform orders placed for fall soccer, registrations allow us to give you and your club the best possible price on your uniform package by buying in bulk. During the uniform registration period (generally in May/June for the fall season), we collect all uniform and spiritwear orders up until the specified deadline. Then, we process all the orders together and coordinate delivery, either by group pick up, individual pick up, or shipping.

 

Q: Why does it take so long for the uniform package to arrive?

A: There are several factors that can affect delivery time.

- What month are you placing your order? Orders for fall soccer should be submitted by your club’s registration deadline to ensure delivery before the start of the fall season. Orders received in August, which is our busiest month, take about 2-4 weeks to process. Orders placed in the remaining months, September – April, normally take about 3 weeks to process.

- What are your Club’s uniform requirements? Once an order is placed, each uniform needs to be processed according to club specifications. Uniforms are made-to-order and each club has different requirements.

- Is the uniform out of stock? If certain uniform pieces are out of stock we’ll order them from the manufacturer, which normally takes about three weeks. However, over the last year we experienced some extended manufacturer delays due to COVID-related supply chain disruptions. While these delays are outside our control, should they occur, we do our best to share all the information we have with affected customers. In extreme cases, we try to work with the customer to provide a temporary accommodation.

 

Q: If you’re having trouble getting uniform pieces in stock, can I get them somewhere else?

A: We work with well-known and reputable manufacturers such as Nike, Adidas, Puma and Under Armour. If any of our manufacturers experience a supply chain disruption, that delay will affect every business that carries their products, so no one else will be able to provide the uniform any sooner. We are committed to delivering uniforms as quickly as possible, and in the event of a delay, we’ll do our best to keep you informed as to the status of your order.

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